Terms And Conditions

Welcome to LML Photo website (“LML”, “we”, “us”, “our”). LML provides its services to clients (“the Client”) who retained us for photography services. The Client is subject to the following conditions. We reserve the right to make changes to our site, policies, and these Terms And Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, such condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Please read them carefully. If you visit or retain our services at LMLPHOTO.com, you accept these conditions.

Tell Us Precisely How You Want It

  • In other words, we won’t know how to photograph your products the way you envisioned if you don’t specifically give us directions on how to position the product and how to position the shot angle of the camera.
  • To maintain a quick turn around time for all of our clients, we do not allow on-set directions. This means clients are not allowed to be on location to direct the shoot when we are photographing the products. The Client must provide instructional notes with pictures to us prior to the shoot.
  • The Client are required to provide “Comps”, drawings, illustrations, tear sheets, cell phone images, reference urls to help guide the photographers.
  • If the product was photographed like the example image provided by the client in style and position and the Client changes their mind and wants a different “look” or object position, than what was specified before shooting then the photographer has the option to cancel the job and refund the money or the Client may pay for an extra photograph.
  • If no example or guide images are provided then the Client losses the right to a refund, revision, or approval.

100% Refund Policy

  • The Client will be given the chance to approve or disapprove an image within the framework of the guide images at the conclusion of the photoshoot via email or phone call when the images are posted to the download site, not before. The product in the disapproved image may be rephotographed or re-retouched up to 2 times or the Client may choose to receive a 100% refund.
  • Disapproval must be expressed in detail via a phone call or email and very specific changes must be made clear.
  • If the disapproved image has been rephotographed or re-retouched 2 times or more, the photographer may choose to refuse additional changes and issue a full refund, force closing the job.
  • Using the images after a refund is a violation of copyright law and such violations will be pursued.
  • Usage of the image constitutes approval of the images.
  • The client may not request a refund, changes or reshoots after the client has approved the final images.
  • Images that are disapproved are no longer liable to the turn around time frame or rush delivery time frame previously agreed upon between LML and the Client.
  • Disapproved images will be redone within a new time frame proposed by LML from the time detailed directions are received.

Product Quality

  • We will photograph the item as it arrives at the studio.  If the item has flaws or inherent damages, it will be photographed as such.
  • If the item arrives unacceptably damaged as determined by our photographer, we will contact you to send a replacement, at your discretion.
  • LML may retouch certain minor flaws inherent in the product but we are not required too.
  • We can provide propping for a photo but the Client must provide all props for the photograph. Clear direction is required, preferably in the form of a cell phone photograph of the setup.

Pre-approval Images

  • When shooting a large quantity of products or a highly difficult items, we will send a pre-approval image at our discretion. Aspects of this pre-approval image (“Guideline Image”), such as overall lighting quality & highlight position determine how other similar products will be photographed. Once approved, requests for  reshoots and re-retouching for these specific aspects may incur additional charges.
  • If the client requests a reshoot or re-retouching of an aspect of a photograph that was defined by the “Guide Image” additional charges will be incurred at the LML rate for a reshoot or in a pro-rated rate of $100 an hour for re-retouching.

Turn Around Time And Delays

  • Turn around time frame will be proposed and agreed upon between the Client and LML during the ordering process.
  • Turn around times begin upon the delivery of the products to our studio.
  • We will make every reasonable attempt to deliver the photos within a reasonable amount of time, however, we will not be held responsible for delays due to unforeseen events.

Payment

  •  The Client must pay 100% of the costs up front through invoice for orders less than 50 products
  • For order over 50, an estimate and invoice will be sent and must be approved via email.
    • Final payment for the photos established approval of the photos, and no refunds will be made after payment in full has been made.

Image Ownership And Usage

  • All photographs and rights remain the exclusive property of LML. We are allowed to use these photographs at our discretion.
  • Ownership is different from usage and the client is given world-wide, unlimited usage rights for an unlimited amount of time, in an unlimited amount of mediums and alterations for promotional and advertising usage of the company that made the order.
  • The client may not, however, re-licence or sell ownership of the images to others as their own, license the images to others or give images to others for 3rd Party Usage.  This includes reselling the images or placing them in stock for profit and it is a violation of the copyright agreement.
  • Third party are not allowed to use the images captured for the client on their marketing or on any retailer’s site to promote an exact same product. We will not provide the exact images to the clients competitors.  This is a violation of copyright and LML can issue a cease & desist order on behalf of the client in this case. Additional information on Copyright and Infringement.
  • If a competitor hires LML to photograph the exact same product, the product will be re-photographed and new images will be provided to the competitor even if it is styled in a similar manner.
  • LML will not share or distribute images that the customer has explicitly noted in an email that we should not share.
  • Additional information on this section: American Society of Media Photographers – Best Practices.

Image Sizing and Resolution

  • Images are delivered in full resolution JPEG.
  • As a standard, images are color matched to the product, retouched for dust and scratches, skewed to be straight.
  • Natural casting shadows and reflections are gradated to white no more than 25% below the product (at additional cost).
    • Images are flattened and paths/clipping paths around the product can be found in the paths menu if ordered.
  • Format:                    High Resolution JPEG
  • Width/Height:        5184 pixels by 3456 pixels
  • Colorspace:              Web-ready sRGB
  • Background:            255/100% white around the product (no shadows or reflections)
  • LML will not be held responsible for resizing or reformatting images to fit the Clients wide range of possible uses. We provide all images in 5184 pixels by 3456 pixels. At an additional cost, Client can specify resizing needs prior to the start of the project.
  • The image sizes are delivered in large format for standard uses such as website, standard sized catalog or printed in magazine no larger than 8.5×11 inches at 300 dpi or 5184 pixels by 3456 pixels.
  • LML’s quality guarantee does not cover uses larger than stated previously such as banners, billboards, or large convention displays.
  • We will not provide the Clients with layered PSD files.
  • If the Client requests for help in preparing the images for their website, we offer such services at an additional cost.

Product Shipping and Return Shipping

  • The shipping of products to and from is the sole financial and physical responsibility of the client.
  • We will not be held responsible for damaged goods in the shipping process.
  • We recommend that the Client purchase insurance for the package when shipping.
  • Return shipping is optional and at the clients expense.
  • If the Client does not include a prepaid return shipping label with the products, payment for return shipment is billed separately and returned at cost + $5, in the same manner and with the same shipping service unless otherwise specified in the notes.
  • An invoice for the return shipping will be sent and once paid, the shipment will be made.
  • The Client assumes full risk of loss or damage to or arising from materials furnished by the client hereunder and warrants that said materials are adequately insured against loss, damage or liability. The client shall indemnify the Photographer against all claims, liability, damages, and expenses incurred by the photographer in connection with any claim arising out of the use of said materials hereunder.

Products That Are Not Returned

  • Return shipment of products is optional and must be requested by client and clients expense.
  • After 14 days, any products not requested to be returned shall become property of LML, such products and items may be used at the discretion of LML.